ResellBestie

Support

We're a small team — we read everything.

The fastest way to reach us is email. We aim to reply within one business day.

Common questions

How much does it cost?

There's no subscription in the app. You pay only for what you list:

  • Free items — every account gets a free allowance of items, no credit card required. It refills monthly; the refill date is shown under Account.
  • Item packs — when you want more, buy a pack in the app (Account → Get more items). Packs are one-time purchases through Apple. Items from packs never expire and roll over.

Current pack sizes and prices are shown in the app. One item covers everything for one find — identification, pricing, and the listing kit. Editing and re-prepping an item you've already captured never uses another one.

Is there a subscription to cancel?

No. Item packs are one-time purchases, so there's nothing recurring to cancel and nothing will renew.

How do I get a refund?

Refunds are handled by Apple and Google — we don't process them directly.

  • Apple: visit reportaproblem.apple.com within 90 days of purchase.
  • Google Play: tap the order in Play Store within 48 hours of purchase to request a refund, or contact Google Play support for older purchases.

How do I delete my account?

In the app, go to Account → Delete account. We remove your personally identifying information immediately; anonymized records required for accounting are retained as described in our Privacy Policy. You can also email privacy@resellbestie.com and we will process the deletion for you.

How do I export my listings?

Email privacy@resellbestie.com with your account's email address and we'll send you a JSON export within 7 days.

The AI got something wrong on my listing.

Tap the thumbs-down icon on the result inside the app — it's the highest-signal feedback we have and goes directly to us. For an immediate fix, edit the listing manually before posting. Editing and re-prepping an item you've already captured never uses another item from your allowance, and feedback (thumbs-up or thumbs-down) is always free.

How do I connect my eBay account?

Open Seller Studio on your laptop at app.resellbestie.com, sign in with the same account you use in the mobile app, then go to Settings → Connect eBay. eBay's sign-in window opens — sign in and approve the permissions, and Seller Studio reflects "Connected" within a few seconds. You only need to do this once.

What marketplaces does ResellBestie support?

eBay is currently supported for direct listing via Seller Studio on the web. The mobile app generates listing kits (title, description, price, photos) ready to post to any marketplace — eBay, Facebook Marketplace, Poshmark, Mercari, and others — even if direct posting isn't yet supported. More direct marketplace integrations are coming.

I forgot my password / can't sign in.

If you signed in with Apple or Google, use the same sign-in method you originally chose — there's no separate ResellBestie password. If you used email/password, use the "Forgot password" link on the sign-in screen to receive a reset email. If you still can't get in, email support@resellbestie.com from the address associated with your account.

I bought a pack but my items didn't go up.

Items usually appear within a few seconds. If they haven't after a minute, sign out and back in. If the count still looks wrong, email support@resellbestie.com with your account email and the purchase date (your Apple receipt email has it) and we'll fix it manually.